Job Title: Operations Coordinator
Job Description
We are seeking a highly organized and detail-focused individual to fill the role of Retail Operations Coordinator. This position will be responsible for ensuring the smooth day-to-day operations of our store, providing exceptional customer service, and maintaining accurate stock levels.
About the Role
As our Retail Operations Coordinator, you will be the go-to person for all things admin, customer service support, stock control, and operational excellence. You will be working closely with our team to ensure that every task is completed efficiently and effectively.
* Deliver warm and friendly customer service to our customers
* Coordinate repairs, returns, and credits with suppliers
* Manage Click & Collect orders like a logistical pro
* Keep stock levels accurate and up-to-date
* Roll out price changes, compliance tasks, and safety audits
* Work hand-in-hand with store leadership, suppliers, and the support office
* Investigate stock discrepancies and report any issues
* Maintain a safe and welcoming environment for team members and customers alike
Requirements
To be successful in this role, you must have excellent organizational skills, attention to detail, and the ability to multitask. You should also be physically capable of lifting up to 15kg, moving, and climbing ladders.
You will thrive in this role if you are:
* A natural organiser and multitasking pro
* Great with systems, stock reports, and spreadsheets
* All about delivering amazing customer experiences
* A clear communicator who thrives in a team
* Detail-obsessed but big-picture aware
* PASSIONATE ABOUT WORKING IN A PURPOSE-DRIVEN RETAIL BRAND
Benefits
We offer a range of benefits to our employees, including:
* Training pathways to support your growth and career development
* Amazing team discounts
* Paid parental leave to support you and your family
* Employee Assistance Program for your wellbeing
* Competitive salary
* A supportive, friendly team culture that celebrates wins and supports your goals
Please note that every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check. Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.