Overview
The Salvation Army is seeking a dedicated Financial Counsellor to join our team in Port Macquarie. This part‑time ongoing role for 3 days a week focuses on providing financial counselling, casework, and advocacy for individuals experiencing or at risk of financial hardship. You will work collaboratively with community members to develop and implement personalised case plans that alleviate financial stress, build financial resilience, improve mental health, and enhance overall wellbeing. Reporting to the Team Leader. Salary is aligned with the SCHADS Award Level 5 (or Level 4 for unaccredited Financial Counsellors).
Responsibilities
- Establish effective, empowering relationships with community members to support self-determination and participation
- Deliver community member‑centred, holistic, and relational casework in line with The Salvation Army’s Doorways model and Money care Practice Framework
- Collaborate with colleagues and external service providers to ensure the best outcomes for clients
- Conduct ongoing assessments from initial contact through to case closure, developing and implementing tailored case plans
- Assist clients to access support services and provide advocacy where required
- Maintain accurate and up‑to‑date records in TSA information systems (SAMIS) and submit reports within required timeframes
- Identify and manage risks, escalating to management as needed
- Recommend improvements to service delivery based on community needs
- Practice self‑care and engage in ongoing professional development
What You Will Bring
- Diploma in Financial Counselling and working towards accreditation
- Experience in social services or a strong understanding of financial hardship and exclusion issues
- High level interpersonal, active listening and analytical skills
- The ability to work with people suffering difficulties and crisis
- Willingness to travel on occasion for training and development
- The ability to work within a counselling framework is highly regarded
- Valid Working with Children Check for the relevant state
What We Offer
The Salvos offer eligible employees a well‑balanced package of meaningful perks including:
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
- Access to EAP and health & wellness initiatives including Fitness Passport
- Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency
- Rewarding and fulfilling purpose‑driven careers with positive and sustainable social impacts
How To Apply
If you are passionate about empowering people facing financial challenges and meet the above criteria, please submit your application.
The Salvation Army is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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📌 Financial Counsellor
🏢 The Salvation Army Australia
📍 Port Macquarie-Hastings Council