We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Hamilton QLD**
**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**
**Working as an integral part of our highly effective and friendly team you will be responsible for**:
*
- Assist account managers with customer quotes, enquiries, and upkeep
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
What you will need to succeed:
*
- Previous experience in a high-volume call centre environment
- Exposure or experience with industrial safety products will be highly regarded
- Outstanding customer service skills with a 'customer first' approach
- High attention to detail in a fast-paced environment
- Demonstrated problem solving skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are essential
**Salary**: $50,000.00 - $55,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hamilton QLD: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- do you identify of Aboriginal or Torres Strait Islander descent
- Are you covid Vaccinated
**Experience**:
- Customer service: 1 year (preferred)
- administration: 1 year (preferred)
- call centre: 1 year (preferred)
Licence/Certification:
- Drivers licence (preferred)