Closes: 06 March 2026
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 61466
Directorate: Justice and Community Safety
Advertised (Gazettal date): 20 February 2026
Contact Officer: Libby Felber on ************@act.gov.au or (02) 6207 1***
Details: The Services Support Officer role supports the delivery of efficient Court and Tribunal processes by providing onsite support to the Judiciary, ACT Civil and Administrative Tribunal (ACAT) Members and other staff in coordinating ICT equipment asset management, troubleshooting, and escalation of requests with partner service providers such as the Public Private Partnership (PPP) arrangements or Digital Canberra helpdesk services.
The position will also lead the training and support of technology use and integration in the Court and Tribunal settings in conjunction with the private provider to ensure the effective uptake and utilisation of new technology and its integration with existing procedures.
As such, the person needs to be customer oriented and focused, with strong coordination and liaison skills and be familiar with communications and technologies that are deployed within the courts and tribunal. The role will need to develop strong relationships with partnered service providers and display a ‘can do’ attitude, whilst also helping staff access appropriate service support via the correct channels. Experience with developing and implementing training programs will be highly regarded.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements:
* Experience or qualifications in training or process development is highly desirable.
* Driver’s licence C is essential.
* Experience working in client facing or customer service roles is highly desirable.
* Experience in, or the ability to acquire skills in computer programs and applications including Microsoft Office suite, Adobe Professional, Records Management, and SharePoint.
* To be eligible for permanent or temporary employment within the ACT Public Service, (ACTPS) you must be an Australian citizen, a permanent resident, or hold a valid work visa.
* If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.
* The successful candidate will be required to undergo a National Police Check.
Notes: This is a temporary position available from 10 March 2026 until 30 April 2026 with the possibility of extension up to six months. This position is available to ACT Government officers and employees only.
A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
This position requires on-site work across the three Australian Capital Territory Courts and Tribunal (ACTCT) locations. Flexible working arrangements are not available due to the operational nature of the role.
How to apply: Please provided a written response of no more than two pages addressing the Selection Criteria outlined in the Position Description, along with a current curriculum vitae and the contact details of two referees.
Applications should be submitted via the Apply Now button below.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
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Note
This is a temporary position available from 10 March 2026 until 30 April 2026 with the possibility of extension up to six months. This position is available to ACT Government officers and employees only.