Job Description
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The Brisbane Airport Hotels Group encompasses a range of hotels and event spaces. With 532 guest rooms, restaurants, rooftop event space, executive lounge, IRD's and meeting spaces located at the Brisbane Airport precinct.
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Our group is seeking an Assistant Reservations Manager to oversee all accommodation bookings across our hotels. You will work closely with our Sales & Marketing and Front Office teams, implementing strategic plans and processes.
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Key Responsibilities Include:
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* Oversee accuracy of room blocks, reservations, and group market codes.
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* Identify guest reservation needs and determine appropriate room type, verify availability of room type and applicable rate.
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* Ability to respond to any challenges in accommodating rooming requests, ensuring proper billing of accounts in line with accounting policies.
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* Ability to assist reservation agents in troubleshooting, resolving issues and documenting guest concerns or escalate/refer to appropriate individual.
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* Capable of explaining accommodation guarantees, special rate conditions and cancellation policies.
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* Accommodate and document special requests.
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* Answer questions about property facilities/services and room features.
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* Follow sales techniques to maximize revenue.
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* Mentor and coach the reservations team to ensure smooth operational efficiencies.
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Requirements
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To be successful in this role, you must have:
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* Reservations background.
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* Extensive knowledge of Opera PMS and Microsoft Excel essential.
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* Experience in handling a high volume of reservations with superb accuracy.
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* Proven success in customer experience.
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* Experience in managing business relationships with travel agents, corporate and leisure clients.
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* The ability to work in a strong team-focused environment.
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* Outstanding communication skills, both verbal and written.
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What We Can Offer
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- Monthly social events.
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- Accor discounts on accommodation worldwide.
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- Discounted meals and beverages.
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- Reward programs.
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- Flexible working hours.
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- Refer a friend incentives.
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- Subsidized onsite parking.
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- Discounted Air Train weekly pass.
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