Job Summary
- Wollongong Location, Permanent Position with Highly Competitive Salary
Job Description
About your new employer West Recruitment is partnering with a large and progressive business globally listed across NSW. This role combines technical skills and commercial acumen to take your career forward.
About your new job Due to growth an opportunity has become available for a professional Customer Service Provider.
1. Answer, respond and process inbound and outbound calls and emails within business objectives and customer service guidelines to maximize customer satisfaction.
2. Maintain high courtesy, empathy, patience and professionalism when serving customers and communicating with all staff in line with the Code of Conduct.
3. Provide 1st level complaint management assistance seeking a win-win outcome and escalating where required.
4. Increase customer understanding of the energy market guiding them to alternate contacts if the matter requires resolution by others i.e. Retailer.
5. Achieve KPIs as set out in the scorecard and in line with our priorities plan.
6. Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes procedures and systems to achieve continuous improvement in performance.
7. Build strong professional relationships with customers managers peers and key stakeholders.
About you
* Previous experience in a high-paced customer service role within a Contact Centre environment.
* Always display a customer-focused mindset and able to deliver empathetic service regardless of circumstances.
* Able to think outside the square demonstrating an agile approach to work.
* Experience working with multiple systems and resources.
* Manage competing priorities to achieve effective efficient and productive customer service including managing KPIs business policies and procedures quality and productivity.
* Manage change and be adaptable to a changing business environment including the introduction of new procedures systems and regulatory policy.
What's in it for you
* A Permanent opportunity with a highly regarded corporation.
* A highly competitive salary.
* A great opportunity to develop learn and grow your skills.
* Play a vital role in the business.