Support Officer – Building Commission NSW
Grade : 1/2 Clerk Grade
Salary range: $75,728 - $82,329 + superannuation and leave loading
Duration : Temporary up to November 2025
Applications Close: Tuesday, 15th July 2025
Location : Parramatta
About the team
This role is an exciting opportunity to work within the Plumbing Operations Team on all aspects of regulation of plumbing installations across NSW with a focus on Sydney, Wollongong, and the Hunter regions.
The team is responsible for industry compliance within the legislative provisions of the Plumbing and Drainage Act 2011 and Home Building Act 1989 including relevant codes and standards applicable to plumbing and drainage work.
A key focus of the team is delivering on Building Commission NSW strategic agenda and priorities whilst working closely with other specialist compliance teams to deliver a risk-based compliance approach and the required customer focused outcomes and industry compliance.
Your responsibilities will include
* Timely and efficient processing of Plumbing and Drainage documents submitted by industry
* Managing a shared inbox
* Uploading documents to TRIM and Retriever
* Answering escalated phone calls for plumbing and drainage inspection bookings
About you
* Demonstrated ability in the use of Microsoft Office specifically MS Outlook.
* Good knowledge of IT systems, knowledge of TRIM and Retriever would be an advantage
* Pride yourself on attention to detail meeting KPI's
* Work within a team environment and have good communication skills
For enquiries regarding this position, please contact Rebecca Khoury and
What we need from you
To start your journey towards becoming our Support Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 1/2, with the base salary for this role starting at $75,728 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:Tuesday, 15th July 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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Information on adjustments available for the recruitment process
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