Join Our Team!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Storelocatedin Geraldton, WA.
Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same!You'llserve customers face to face, stock shelves adequately, track customer orders and ensure the trade store is neat and tidy.
Whatyou'lldo:
* Provide fast-paced customer service via telephone, email, and in person in our trade store
* Recommend the best products or services to match customer needs
* Maintain trade store presentation standards, including merchandising and restocking
* Inform customers of new product ranges and applicable services
* Understand customer sales history, proactivelyidentifyingrequirements
* Ensuretimelyactioning of customer requests withinallocatedtimeframes
* Take ownership in continuing and cultivating all customer interactions
* Perform some warehouse duties and lifting asrequired
Whatyou'llbring to the team:
* Customer service experience in a trade store/retail environment (desirable)
* Well-developed customer service skills with a 'customer first' approach
* Confidence and experience with computers and Microsoft suites
* Clear written and verbal communication skills
* Self-motivated, problem solver and time management skills
* Be safety minded and promote all things safety within our branch
* Forklift licence (desirable but not essential)
What's In ItForYou
* Permanentrole,incentives &Wesfarmers share plans
* Exclusive Perks: Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
* Continuoustraining and career developmentopportunities
* Team events, celebrations,awardrecognitionand prizes
* Employee Assistance Program: wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
* Refer-A-Friend program–earn up to $2,000 for each referral!
* Ability topurchaseup to4 weeks'additionalannual leave
* Generouspaid parental leavepolicy
* Freeonsite parkingand more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!
As part of our recruitment process and commitment to safety, you willbe requiredto undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods alsopromotesdiversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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