An exciting opportunity has arisen for a detail-oriented and service-driven Learning Operations Officer to join the team at Suncorp.
In this role, you will support the organisation's Learning Management System (LMS) and associated learning processes, helping to ensure learning services are delivered efficiently, accurately, and in line with governance standards. By providing reliable operational and administrative support, resolving enquiries, and maintaining high-quality learning records, you will contribute to a consistent and seamless learning experience across the business.
What You'll Do
* Manage and resolve learning enquiries through HR Help Desk and approved channels, ensuring timely, accurate, and customer-focused outcomes in line with SLAs.
* Perform LMS administration activities including enrolments, withdrawals, user updates, access maintenance, and learning history corrections.
* Support the deployment and maintenance of learning pathways, courses, offerings, user groups, and related configurations.
* Conduct routine checks to ensure learner data, system configurations, and records are accurate, complete, and compliant.
* Provide administrative and coordination support for learning activities, reporting cycles, system updates, and documentation.
* Identify and escalate risks or process gaps, contribute to audit readiness, and support continuous improvement across learning operations.
What You'll Bring
* Experience in an administrative, operations, or service delivery role within a corporate or shared services environment.
* Exposure to learning systems (LMS), HR systems, or case management tools (e.g. HR Help Desk/ServiceNow) is desirable.
* Demonstrated ability to follow standard operating procedures and work within governance frameworks.
* Strong attention to detail and ability to process tasks accurately and consistently.
* Effective time management skills and the ability to prioritise competing tasks.
* Clear written and verbal communication skills.
* A customer-focused mindset with a pragmatic, solutions-oriented approach.
* Willingness to learn new systems, processes, and compliance requirements.
* A collaborative approach and commitment to team success.
What We Can Offer You
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
* Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
* Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
* Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
* Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact
for a confidential conversation.