A Logistics Problem Solver Role
This is a challenging role for a skilled logistics professional to join our team and contribute to the development of our industry-leading software, CargoWise.
* We are seeking a highly motivated and experienced problem solver who can understand and analyse complex issues in the logistics industry.
* You will work collaboratively with developers to identify root causes of problems and deliver impactful solutions.
About the Job Description
The successful candidate will have extensive experience in freight forwarding, strong communication and collaboration skills, and a talent for uncovering the root cause of issues.
Key Responsibilities
This role involves:
1. Investigating and resolving complex customer issues
2. Drafting requirements for new features and functionalities
3. Assessing existing functionality and recommending enhancements
4. Documenting support materials and release notes
5. Analysing and documenting business processes
6. Identifying inefficiencies and recommending optimal practices
7. Troubleshooting issues promptly
8. Conducting UAT (user acceptance testing) for software fixes and new features
9. Collaborating with customers and developers throughout the product lifecycle
Benefits
As a key member of our team, you will enjoy:
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* The chance to make a real impact in the logistics industry
Requirements
To be successful in this role, you will need:
* Extensive experience in freight forwarding
* Familiarity with CargoWise forwarding modules (highly beneficial)
* Strong communication and collaboration skills
* Self-driven learning and professional development
* Background in software products (advantageous but not essential)
* Stakeholder management expertise
* Critical thinking and constructive feedback skills
* Customer service mindset when supporting clients
* High attention to detail
* Positive attitude and a drive for improvement