It starts with YES! At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. Here’s your chance to lead with impact We’re on the lookout for a Quality Control Site Assurance Lead —a dynamic and diligent individual who’s ready to take ownership of a national assurance program spanning across Branded and Non-Branded Retail sites and offshore Contact Centres. This is not your typical desk-bound role. You’ll be out in the field, completing up to 140 site assurance visits per year and coordinating over 600 inspections across a team of 20. From scheduling and reporting to risk identification and performance analysis—you’ll be a key player in ensuring excellence and compliance across our customer-facing operations. Your day in the Life at Optus Lead and optimise the end-to-end Site Assurance Program, keeping it fit for purpose and ahead of the curve Coordinate national (and occasional international) travel and site visit schedules for the assurance team Conduct detailed audits, analyse trends, and provide clear, actionable insights to senior leaders Collaborate across teams—from Retail to Risk, Legal, IT, and Operations—to ensure key risks are identified and resolved Report on audit outcomes and partner with channel leaders to drive continuous improvement Maintain and enhance frameworks, processes, SOPs, and policy documentation Deliver monthly reports, support compliance needs, and build scalable solutions for ongoing site governance Your skills to pay the bills You're a confident, solutions-focused professional who thrives in dynamic environments. You bring a strategic lens to every task, with a knack for turning observations into impactful action. A strong understanding of Retail and Contact Centre Operations Experience in Assurance, Audit, or Investigations Confident in enabling change in customer-facing teams Solid understanding of customer systems (bonus if you know JARVIS, PRONTO or Boomerang) Proven understanding of risk and control principles Excellent communication, time management, and problem-solving skills Resilience, independence, and drive—this is a mobile, fast-paced role Willingness and flexibility to travel regularly across Australia (and potentially offshore) Australian work rights Closing date 2 July 2025 Perks we love at Optus 3 days in the office, 2 days remote pending scheduling of inspections – with flexible hours to suit! Inclusive paid parental leave, up to 16 weeks for the primary care giver All Optus colleagues have access to resources, webinars and support via the ‘Parents at Work portal’ Own your own growth by accessing an extensive online and facilitator led learning catalogue. Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA), United Veterans, Yarn Network, Wellbeing Network and Young Professionals. Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office (Sydney Campus) Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! Keen to see what it’s really like to work at Optus? Search OptusLife on LinkedIn to go behind the scenes! At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit >