As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert - Night Supervisor, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Serves as the property Night Supervisor and maintain all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
Please note that this role requires Full-Time Working Rights in Australia to be considered Monitoring Property Operations: Oversee all overnight operations in the absence of the Night Manager and leadership team. Manage late-night arrivals and early departure account settlements. Work with the finance team to reconcile audits. Maintain compliance with operational guidelines. Ensure department supplies are adequately stocked. Create a safe work environment and monitor employee performance. Handle period-end inventories and ensure the achievement of guest satisfaction and employee survey goals. Supporting Profitability & Revenue Goals: Review financial data to identify areas for improvement. Respond to guest issues and ensure resolutions are implemented effectively. Monitor chargebacks and rebates to minimize financial losses. Ensure proper cash handling procedures and address discrepancies. Collaborate with the leadership team to develop action plans to prevent recurring issues. Perks & Benefits: Industry-leading training programs. Access to Marriott's Live Fully Rewards Program. Discounted hotel stays for employees, family, and friends. Discounts on food and beverages across Marriott properties. Employee recognition programs to maintain motivation. Wellbeing and mindfulness initiatives. Access to an Employee Assistance Program. Complimentary dry cleaning for work attire.
This role is ideal for individuals with leadership experience in hospitality, exceptional problem-solving skills, and a strong commitment to service excellence.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr