The Position
An opportunity has become available for an experienced and customer-focused Customer Service Officer to join a busy and supportive team. This role is a key point of contact for customers, providing a high level of service primarily via phone and email. You will act as a "one stop shop" for customer enquiries, ensuring service needs are met or exceeded while building strong relationships with customers and internal stakeholders.
Key Responsibilities
* Respond to incoming customer calls and emails regarding orders, deliveries, cards, accounts and general enquiries
* Process supply orders and payment requests
* Manage card enquiries, including new card requests and administration
* Provide delivery ETA updates and liaise with Operations and Sales teams
* Maintain accurate customer notes and communications within the CRM system
* Complete general administrative tasks including scanning, inbox management and data updates
Skills & Experience
* Previous experience in a customer service or call-based support role
* Strong communication skills with a professional and positive phone manner
* Ability to multitask and remain calm under pressure
* High attention to detail and sound administrative skills
* Confident using CRM and business systems (training provided)
* A team-focused, resilient and customer-first approach
How to Apply
Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still submitting an application or sending your CV directly to the email address below. That way we can contact you to find out more about your career goals and aspirations and we will ensure you stay updated and aware of exciting new vacancies in the market.
For more information about this opportunity, please call Antonia Waldron or Aleah Borgas for a confidential discussion on the details below.
Antonia Waldron
Aleah Borgas