Scheduling Officer - Full-Time - Permanent - Multiple Locations
Hays is currently working with a well-established NFP organisation, who are looking for experienced Scheduling Officers to join the team. These are full-time permanent roles, offering a fantastic opportunity to work and support the community.
Your New Role
Reporting to the Scheduling Team Leader, your key responsibilities will include:
* Schedule appointments between customers and clinicians
* Use scheduling software and problem-solving skills to manage appointments
* Support the wider scheduling team to ensure timely bookings across the business
* Keep scheduling system accurate and up to date
* Communicate clearly to handle difficult situations and resolve issues
* Coordinate with customers and clinicians via phone, email, or in person
* Quickly resolve scheduling conflicts
* Help plan clinicians' caseloads
What You'll Need to Succeed
To be considered for this role, you will have the following skills and qualities:
* Experience with scheduling, especially in health or disability services
* Confident using scheduling tools and Microsoft Office
* Focused on delivering top-tier customer service
* Quick-thinking problem solver with multitasking skills
* Strong communicator, both written and verbal
* Works well independently and with a team
* Well-organised and skilled at managing time and priorities
* Takes ownership of tasks and responsibilities
* Keen eye for detail
What You'll Get in Return
By joining this organisation, you will enjoy:
* Boost your take-home pay with generous salary packaging
* Enjoy 5 weeks annual leave, 2 wellness days, and cultural leave
* Discounted gym and pool access across WA for you and your family
* Extra 3.5 days off with a 37.5-hour work week
* Long service leave after 7 years
* Discounted health insurance
* Flexible work options
* All essentials provided tech, uniform, travel, and free parking
* Celebrate success with annual peer-nominated awards
* Find purpose through meaningful work
* Be part of a values-driven team with room to grow
What You Need to Do Now
If you are passionate about this role, click 'apply now' or for more information and a confidential discussion or to find out more about other opportunities, contact Kelsey West at Hays on 08 9254 4583 or email kelsey.west@hays.com.au
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply