The successful applicant will supervise the customer service department and tailor the store's service and products to meet the specific needs of local customers.
Responsibilities
* Supervise and manage the customer service team.
* Coach, train and performance‐manage team members.
* Lead by example and motivate the team to achieve service objectives.
* Communicate effectively with management, team members and customers.
Qualifications & Skills
* Unparalleled commitment to customer service.
* Passion and enthusiasm with a "hands on" approach.
* Excellent communication skills.
* Front‐end and POS knowledge (highly desired).
* Ability to liaise with both team members and management.
* Robust leadership and delegation skills.
* Commitment to work health and safety standards.
* Display a passion for customer service.
* Express a positive "can do" attitude.
* Problem‐solving ability.
* Motivate a team.
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