Network Support Specialist Job Description
We are seeking a skilled Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for troubleshooting and maintaining network infrastructure, including VLANs, routing, switching, and VPNs.
Your day-to-day responsibilities will include configuring and optimizing network equipment to ensure reliable connectivity, monitoring and managing DNS, DHCP servers, and other key networking services, as well as providing technical support for Windows and Office 365 issues.
You will also be responsible for keeping network documentation accurate and up-to-date, performing regular updates and patching for networking hardware, and assisting with basic Windows and Office 365 issues.
This is a fantastic opportunity to work in a fast-paced environment where your network expertise takes centre stage. You will have the chance to hone your skills and take on new challenges in a collaborative team that values learning, growth, and innovation.
Key Responsibilities:
* Network Administration: Troubleshoot and maintain network infrastructure, including VLANs, routing, switching, and VPNs.
* Configure and optimize network equipment to ensure reliable connectivity.
* Monitor and manage DNS, DHCP servers, and other key networking services.
* Technical Support: Assist with basic Windows and Office 365 issues.
* Provide support for hybrid environments involving macOS, iOS, and Active Directory.
Required Skills and Qualifications:
* 4+ years in IT support, with a focus on network troubleshooting and management.
* Solid understanding of VLANs, switches, routing protocols, and VPNs.
* Hands-on experience with DNS, DHCP servers, and Microsoft Office 365.
* Familiarity with Active Directory, hybrid environments, and MDM solutions like Intune or JAMF.
* CCNA or ITIL Foundation certifications are advantageous.
* Strong analytical and troubleshooting skills.
* Excellent communication and a customer-focused approach.
Benefits:
* Work in a fast-paced environment where your network expertise takes centre stage.
* Hands-on experience with cutting-edge technology and diverse IT systems.
* A collaborative team that values learning, growth, and innovation.
* Opportunities to specialise further in networking while honing your broader IT skills.
Why You Should Apply:
This is an excellent opportunity to join a dynamic team and take your career to the next level. If you are passionate about networking and have the skills and qualifications required for this role, we encourage you to apply.