Job Title: Hybrid NSW Government Call Centre Agent
Key Job Responsibilities:
* Answering inbound customer calls in a professional and courteous manner.
* Drafting correspondence to respond to customer inquiries.
* Providing accurate information on government policies and procedures.
About the Role:
This is an exciting opportunity for a skilled customer service professional to join our team as a Hybrid NSW Government Call Centre Agent. In this role, you will be working in a fast-paced environment, handling multiple customer interactions simultaneously, and providing exceptional service to our customers.
As a successful candidate, you will possess excellent communication skills, both written and verbal, and be able to effectively communicate complex information to customers. You will also have strong problem-solving skills, being able to handle difficult customer situations with professionalism and tact.
We are looking for someone who is highly motivated, enthusiastic, and eager to learn and grow with our organization. If you have a passion for delivering outstanding customer service, we encourage you to apply for this challenging and rewarding role.
Flexibility is key in this role, with a hybrid work arrangement available after training. This means that you will have the opportunity to work from home or in our office, depending on your needs and preferences.
Please note that this role requires a high level of technical expertise, so if you have experience with software applications and technology, this would be beneficial.
You will be part of a dynamic team that is committed to excellence in customer service. We offer a competitive hourly rate and opportunities for career advancement.