Job Title:
A Technical Services Engineer is required to provide expert-level technical support for infrastructure, applications, and platform deployments across multiple classified and unclassified government networks.
About the Role:
* Act as a technical subject matter expert (SME) across multiple classified and unclassified government networks
* Deliver infrastructure project activities including build, configuration, and deployment of systems
* Lead server provisioning, software installation, patching, and upgrade tasks in line with change management processes
* Configure, deploy, and migrate infrastructure components such as servers, storage, cloud services (including AWS), and virtual environments
* Ensure systems are built to meet security standards and architectural design requirements
* Provide Level 3 Wintel support across corporate and government platforms
* Support physical and virtual infrastructure builds, including Microsoft Windows, Linux (Red Hat), SQL Server, VMware, and Citrix
* Develop and maintain technical documentation including system configurations, deployment guides, and support runbooks
* Assist with developing deployment plans, rollback procedures, and transition documentation for business-as-usual (BAU) teams
* Contribute to project status reporting and operational readiness reviews
* Work collaboratively with project managers, architects, operations teams, and vendors to align technical delivery with project goals
* Ensure compliance with ITIL processes, security controls, and governance procedures
* Identify, escalate, and assist in mitigating technical risks and improvement opportunities
* Support handover of services to sustainment teams, including training, mentoring, and documentation handover
* Validate Technical Recovery Plans (TRPs) as part of the transition to BAU
Requirements:
* Demonstrated knowledge & experience in Microsoft Server 2016/2019 products and integrated technologies
* Demonstrated knowledge & experience in Active Directory & Identify Management Services
* Demonstrated Knowledge & experience in Red Hat Linux
* Demonstrated Knowledge & experience in Vmware Vsphere 7
* Demonstrated Knowledge in Microsoft SQL Server 2019
* Demonstrated Knowledge & experience in Citrix Studios & Director
* Demonstrated Knowledge & Experience in Backup and disaster recovery (eg Veeam, Commvault)
* Proficiency in advanced scripting
* ITIL V3/V4 certification
* NV2 security clearance is required
Benefits:
* A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
* Flexible working conditions
* Competitive salary (including annual reviews)
* Paid Parental leave
* Paid Reservist leave
* Income protection
* Corporate rewards
* Salary packaging/Novated leasing
* Discounted employee stock purchase plans
* Flu shots, skin checks and private health insurance discounts
* Career development: Online learning, mentorship and career pathways
Contact Information:
Please apply through our website or reach out directly. We look forward to hearing from you.
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