Come and Work with Us
We are looking for a new Front Office Reception / All Rounder to join our team at NRMA Cairns Holiday Park. If you're passionate about providing exceptional customer service and have experience in a front office or hospitality environment, we'd love to hear from you
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About the Role:
As a Front Office Reception / All Rounder, you'll play an integral role in ensuring our guests have a fantastic stay from the moment they arrive. You will provide outstanding customer service at the front desk, manage reservations, and assist with additional duties across the park. This is a casual position with a flexible range of shifts, including weekends and possible additional hours in our cleaning team, if desired.
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Key Responsibilities:
* Reception Duties:
* Check guests in and out using our reservation software (RMS/Newbook).
* Greet customers in person, over the phone, via email, or fax.
* Process payments and maintain financial records.
* Assist with compiling data, recording information, and generating reports.
* Provide support in kiosk and tour desk operations as needed.
* Customer Service:
* Deliver superior customer service with a positive and enthusiastic approach.
* Handle and resolve customer concerns in a professional and courteous manner.
* Promote park services and products to our guests.
* Respond to customer needs, ensuring a positive experience for all guests.
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What We're Looking For:
* Experience:
* Previous experience in front office/reception or customer service roles, preferably in a hospitality setting.
* Experience with cash handling and EFTPOS procedures.
* Competency in using reservation software (e.g., RMS/Newbook) or the ability to learn quickly.
* Excellent communication skills, including a professional telephone manner.
* Ability to prioritize tasks and manage a busy workload.
* Personal Attributes:
* Well-presented, reliable, honest, confident, and outgoing.
* Team player with the ability to take initiative.
* Flexibility in working hours (shifts are from 7 AM to 7 PM, including weekends).
* Ability to work under pressure and communicate effectively with people of all ages and backgrounds.
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Additional Benefits:
* Flexibility to pick up extra shifts in cleaning duties, if interested.
* An opportunity to work in a dynamic and supportive team environment.
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How to Apply:
To apply, please submit your resume and a letter of application by Wednesday, 1st October 2025. We are seeking someone available for an immediate start
Aboriginal and Torres Strait Islander applicants are encouraged to apply.
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Join our friendly team and help us create memorable experiences for our guests