Reservations Manager Job Opportunity
We are seeking a highly skilled and experienced Reservations Manager to join our team in Geelong.
The successful candidate will be responsible for optimizing revenue and occupancy by managing room inventory and rates, while ensuring reservations are handled accurately and efficiently.
* Manage daily operations of the reservations department to ensure accuracy and efficiency
* Maximize room revenue through effective inventory control and rate management
* Monitor and adjust room availability across all distribution channels
* Ensure all reservations are accurately entered, modified, and followed up in a timely manner
* Prepare and maintain detailed market segment and pickup reports
* Enter and manage group room blocks, contracts, and rooming lists in the reservation system
* Liaise with Sales, Front Office, and Revenue Management to coordinate group bookings and special requests
* Train, mentor, and supervise reservations staff, ensuring high levels of customer service and productivity
* Respond promptly to guest and client inquiries, providing accurate information and professional service
* Implement and maintain standard operating procedures and best practices within the department
* Monitor booking pace and provide forecast data to support revenue decisions
* Ensure data integrity and accuracy across all reservations and systems
* Maintain strong knowledge of the property, promotions, packages, and competitor offerings
Requirements:
* Bachelor's degree / higher education qualification / equivalent in Hotel Management or Business Administration; OR
* At least two years of experience in Reservations/Front Office
* Extensive experience using HotelKey / Opera PMS is essential
* Comprehensive understanding of hotel systems and revenue management principles
* The ability to manage time efficiently with competing deadlines
* The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette
* Strategic and tactical thinking, the ability to develop strategic plans, establish goals and objectives, set performance targets, and deliver projects on time
* Experience using the Microsoft Office suite
* Strong organisational skills and attention to detail
* Excellent communication skills
* Ability to stay calm under pressure and manage multiple priorities
* A client-focused approach with a passion for delivering exceptional service
What We Offer:
We offer a competitive salary that rewards your hard work and a wide range of benefits designed to help you live your best work life.
We promote a culture of trust, support, and acceptance. We welcome different backgrounds, experiences, and perspectives.