**Disaster Recovery Officer - Make a Difference**
We're seeking dedicated individuals to support communities affected by disasters. As a Disaster Recovery Officer, you will provide critical assistance to those in need.
* Key Responsibilities:
* Provide frontline support to communities impacted by disasters
* Serve customers in a professional and compassionate manner, including those in distress
* Deliver services both face-to-face and over the phone to ensure a positive customer experience
* Display resilience when handling enquiries and complaints from distressed customers
* Communicate clearly and confidently, even under pressure
* Collaborate with colleagues and key stakeholders to achieve the best outcomes
* Act with integrity, ensuring confidentiality and privacy of customer information
* Travel as needed within designated regional areas
Requirements:
* Demonstrated experience in customer service roles (minimum 1 year)
* Experience in providing support to people experiencing trauma
* Strong computer and basic technical skills to assist with digital transactions
* Ability to work in high-volume, high-pressure environments
* A current Class C Drivers Licence
* Commitment to working 5+ days/week, 10+ hours/day, and on weekends if required
About the Role:
This is an excellent opportunity for individuals who are passionate about making a meaningful difference in people's lives. If you have the necessary skills and qualifications, we encourage you to apply.
Please submit your application or contact us for further information regarding the role.