Process Manager Job Description
As a Process Manager, you will be responsible for overseeing the end-to-end vulnerability management process across supported infrastructure.
* Own and operate the full vulnerability management lifecycle from intake through remediation, tracking, deferrals, and closure.
* Leverage ServiceNow Vulnerability Response to manage workflows, SLA tracking, and reporting.
* Build and maintain dashboards and reports that provide clear visibility into progress, backlog, and risk posture.
* Utilize data from CrowdStrike, Qualys, and ServiceNow to identify trends, prioritize remediation, and escalate issues.
About This Role
You will work closely with technical teams and business units to ensure stakeholders are aligned on progress and priorities.
Key Responsibilities
Vulnerability Management: Own and operate the full vulnerability management process, including intake, remediation, tracking, deferrals, and closure.
Workflow Management: Leverage ServiceNow Vulnerability Response to manage workflows, track SLAs, and report on key metrics.
Dashboards and Reporting: Build and maintain dashboards and reports that provide clear visibility into progress, backlog, and risk posture.
Trend Analysis: Utilize data from CrowdStrike, Qualys, and ServiceNow to identify trends, prioritize remediation, and escalate issues.