Job Description
* Full‐time permanent opportunity at Westpac's Mount Gambier branch.
* Support to hone leadership skills and inspire others.
* Deliver results for customers and your career.
* Significant leadership role with direct community impact.
What's the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, while playing a hands‐on role in a community you're proud to call your own. You will be the driving force behind your branch's overall success – holding financial, risk and operational accountability – while ensuring customer advocacy is at the heart of everything you and your team do.
Westpac Group's Mount Gambier site is a 'hub‐and‐spoke' offering, serving the Millicent community as well; weekly travel to this branch is required, with kilometres reimbursed. It is also one of Westpac Group's co‐located branches, where BankSA and Westpac banks operate together in a single physical location, enabling them to work alongside each other to support local communities.
This is a full‐time, branch‐based role and the hours are Monday to Friday.
How will I help?
* Hold accountability for compliance and risk management – build a culture of doing the right thing.
* Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers.
* Uplift branch staff home‐loan referrals into the Lending team to achieve the branch's home‐loan settlement targets.
* Drive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficiently.
* Recruit, train, retain and manage performance of frontline branch staff.
* Drive results that have a clear, positive and direct impact on overall branch performance.
What do I need?
* Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential).
* Proven experience of holding accountability for risk and compliance, staff performance and customer experience.
* High energy, with an ability to inspire and motivate a diverse team.
* Experience of working to fulfil business performance targets and spur growth.
* Ability to effectively de‐escalate and address challenging situations by using strong communication and problem‐solving skills.
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates.
* A variety of leave options including Culture, Lifestyle and Well‐being leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives.
Equal Employment Opportunity
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
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