We are seeking a highly skilled and customer-focused individual to join our contact centre team as a Customer Service Representative.
This role offers an exciting opportunity to work with a diverse range of customers, providing proactive outbound contact and empathetic support when needed.
Key Responsibilities
* Respond to customer enquiries across phone, email, and chat by accurately identifying needs and providing timely and professional responses.
* Apply problem-solving skills and knowledge of the industry to resolve complex issues and recommend solutions.
To succeed in this role, you will need:
Required Skills and Qualifications
* A strong ability to thrive in a high-volume environment with excellent communication and interpersonal skills.
* Demonstrated experience in providing high-quality service and support in a similar environment.
You will be working in a fast-paced team environment where we strive for excellence in every interaction. If you have a passion for delivering exceptional customer experiences and possess the required skills, we would love to hear from you.