Operations Analyst - Planning page is loaded## Operations Analyst - Planninglocations: Australia, Queensland, Brisbanetime type: Full timeposted on: Posted 10 Days Agojob requisition id: JR110525# **Come transform the future with us!**Join Dragonfly as our Operations Planning Analyst, a newly created role within our expanding Network Support Team, focusing on capacity planning, peak readiness, and data analysis to underpin ongoing improvement initiatives.**About Dragonfly:**Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. **Position Overview:**As the Operations Planning Analyst, you will play a crucial role in enhancing operational performance across our network by converting data into actionable insights and assisting with deployment and execution within our delivery hubs. You will be a key part of the Control Tower initiatives, ensuring effective monitoring, planning, and execution, particularly during peak periods or high-volume events.Your responsibilities include assisting with capacity planning and network readiness, and ensuring the accuracy of essential planning inputs and parameters across the business. This position is well-suited for someone who excels in a fast-paced, collaborative environment, is solutions-oriented, and seeks to have a meaningful influence on daily operations.**Key Responsibilities:*** Analyse operational performance and identify opportunities for improvement across the network.* Identify operational, network, and capacity risks and propose practical mitigation plans.* Support the Control Tower framework by contributing to its core pillars of Control, Planning, and Execution.* Participate in command centre activities during peak periods by monitoring daily station and network performance and proactively raising risks or flags.* Analyse historical trends, forecasted demand, and business growth to support short and medium-term capacity planning.* Maintain the accuracy and integrity of key operational and network planning parameters, inputs, and reporting outputs.* Develop insights, dashboards, reports, and presentations to support management decision-making.* Collaborate with Continuous Improvement and cross-functional stakeholders to design and implement operational improvements.* Support station openings, network changes, and rollout planning by working closely with Operations, Finance, Linehaul, IT, and other stakeholders.* Support management efforts related to new tools, processes, reporting, and operational innovations.* Maintain a strong understanding of station realities, operational constraints, and regional challenges.* Stay current with industry's best practices in operations analysis, planning, and performance management.* Champion Dragonfly's core values of Teamwork, Customer Focus, Innovation, and Diligence.**Qualifications & Experience:*** Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field.* Proven experience as an Operations Analyst or in a similar analyst role within operations, logistics, capacity planning, or network planning.* Strong analytical and problem-solving skills, with the ability to interpret data and provide practical recommendations.* Proficiency in Excel, SQL, and other data analysis or reporting tools and techniques.* Excellent communication and presentation skills.* Ability to work independently and collaboratively across teams.* High attention to detail, with the ability to manage multiple priorities in a fast-paced environment.* Adaptable, proactive, and comfortable supporting change and continuous improvement initiatives.* Experience with process improvement methodologies such as Lean or Six Sigma is considered an asset.* Available for short-distance travel when required.* Enjoy a collaborative, team-oriented environment.* Enjoy a hybrid working arrangement.* Make a tangible and measurable impact.* Competitive remuneration package.* Growth and development opportunities in both Australia and Canada.* Opportunity to make an impact and be a part of a rapidly growing Company.*Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.*The old way is out. Dragonfly stands for a different way of doing e-commerce delivery in Australia. At Dragonfly, we use a combination of the latest technology and the right people to ensure greater efficiency, better results and a superior customer experience. Welcome to Dragonfly. Apply today!
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