Job Overview
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We are seeking a highly skilled and experienced Reservation Agent to join our team. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
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Main Responsibilities:
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* Process all reservation requests, changes, and cancellations in a timely and efficient manner
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* Identify guest reservation needs and determine the most suitable room type
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* Verify availability of room types and rates
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* Explain guarantee, special rate, and cancellation policies to guests
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* Accommodate and document special requests
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* Answer questions about property facilities and services
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Requirements:
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* Friendly, confident, and professional personality
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* Previous hotel experience in a similar position is highly regarded
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* Australian working rights
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* Excellent computer and office skills
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* Knowledge of Opera System is an advantage
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Benefits:
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* Enhanced parental leave and long service leave portability across all brands
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* Paid Birthday Leave
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* Food and accommodation perks
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* Travel and stay benefits
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* Incentive, recognition, and wellbeing programs
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* Excellent opportunities for career growth and learning
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About Us:
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We offer a wide range of benefits that support your work-life balance and help you grow in your career.
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Contact Us:
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Apply now to take the first step in your new career opportunity!