Are you a technical problem solver? Do you enjoy fixing things with your hands? Novofit are on the hunt for an experienced service technician to support our customers in the Central Coast and Newcastle region.
Novofit are seeking a self-motivated and skilled service technician to join our nationwide service tech team based in the Central Coast area. Some travel to our Sydney headquarters will be required along with weekly trips to Newcastle. Strong values around customer service and dependability are a must.
GENERAL PURPOSE OF THE ROLE:
Novofit's point of difference is our holistic approach to partnering with our customers and assisting in full solution design. The role of field service technician is responsible for carrying out preventative service, maintenance and repairs of the fitness equipment in our customers facilities and assist with new equipment installations.
Forming an essential link in Novofit's Service chain, technicians are required to work closely with our Service team to provide timely, knowledgeable and best-in-class service to meet and exceed customer expectations every time.
KEY RESPONSIBILITIES:
- Diagnose and fault-find for operation, repair and maintenance of equipment machines
- Reading and interpreting field service manuals, technical plans and drawings
- Carry out inspection, mechanical maintenance and safety service and repairs of equipment and machines
- Assembly and installation of technical equipment parts, components and controls
- Performing function tests and calibration to ensure equipment and machinery are operating correctly
- Communicate effectively with customers and internal stakeholders
- Cross department teamwork
KEY MEASURES:
- First time fix rates
- Field operations and diagnosis
- Customer satisfaction
- Job efficiency rates
EMPLOYEE COMPETENCIES:
- Team player
- Dependable
- Exceptional organisation skills
- Mechanical and electrical understanding
- Problem solving
- Time management
- Ability to work in a high-performance team environment under pressure, and the ability to work autonomously towards defined deliverables
EMPLOYEE PERKS AND ALLOWANCES:
- Training and personal development
- Company vehicle provided
- Free gym membership
- Rewards & Recognition program
📌 Field Service and Maintenance Technician
🏢 NovoFit
📍 Gosford