About your new employer Highly regarded employer with strong values Well-known brand Supportive team environment About your new job Working within a small team, your responsibilities will include but not be limited to: Taking inbound collection calls Conduct investigations and advise customers regarding next steps Identify customers experiencing financial hardship and negotiate payment plans and settlements Identify and recommend customers for alternative Collection activities, such as repossessions, field calls, legal action, etc. Follow up on broken arrangements and determine appropriate action Handle customer inquiries and assist with rectifying discrepancies Liaise directly with external stakeholders (Lawyers, auctioneers, mercantile agents, outsourcing companies etc) Understand and comply with all regulatory requirements and quality standards About You To be successful in this role, you will ideally have a proven track record of the following: Previous background in Collections – ideally from a high-volume environment Great communication and customer service skills Strong attention to detail and accuracy as well as written skills The ability to work autonomously as well as assist other team members when needed What is in it for you Great team culture, small, close-knit team that supports each other Staff perks and discounts Competitive bonus structure Accessible by public transport Parking provided Flexible WFH structure – work from home 2 days a week To apply online, please forward your resume to Kate Cvetanoska by clicking on the link below. Follow West Recruitment on LinkedIn to receive the latest industry news and job updates at http://www.linkedin.com/company/west-recruitment-consulting Please submit your resume in Word format only. katecvetanoska@westrecruitment.com.au