* Federal Government opportunities in Taree, Tamworth, Bega, Cambeltown, Port Macquarie, Moree, Coffs and Griffith
* 31ST December 2026 contracts available, with an ASAP start
* $37.36 per hour + super
APS3 Participant Support Officer will provide procedural, clerical, and administrative support and operational tasks including basic research and analysis activities.
Responsibilities
* Act as the first point of contact for participants, customers, and stakeholders by delivering high‐quality customer service in person, over the phone, via email, and at reception.
* Provide front desk support for in‐person appointments and resolve a high volume of routine enquiries using available tools, scripts, and guidelines.
* Manage team calendars, inboxes, and appointments, ensuring timely responses and efficient scheduling.
* Support service delivery by completing routine administrative tasks in line with operational guidelines.
* Escalate more complex matters to senior team members or specialist teams as required.
* Provide general office and administrative support, including data entry, record keeping, meeting coordination, minute‐taking, travel arrangements, and invoice processing.
* Assist with property and maintenance issues and resource requests.
* Contribute to a collaborative team environment and provide peer support and guidance as needed.
Successful Candidate Qualifications
* Strong customer service and communication skills with excellent attention to detail and empathy when handling sensitive or challenging conversations.
* Ability to manage competing priorities while maintaining high work standards and accuracy.
* Experience in building relationships with internal and external stakeholders.
* It is highly desirable that applicants understand or have lived experience in the field of disability.
* Experience dealing with complex and confronting situations and information would be desirable.
* Ability to resolve customer enquiries and take initiative in providing clear advice, guidance, and/or referrals for response by the appropriate team, government, or community service as per operational guidelines.
* A team player with the ability to work collaboratively, provide feedback, and contribute to process improvement, team activities, and on‐the‐job support.
To Apply
In order to be considered, applicants are required to hold an Australian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by clicking APPLY NOW or email Zoe Eagles at zeagles@dfp.com.au for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. Contact adjustments@dfp.com.au or 1300 337 000 to discuss accommodations.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP processes your personal information, review the DFP Information Collection and Privacy Policy at https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
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