Job Overview
At our organization, we are seeking a skilled Service Supervisor to assist the Service Department with customer service needs. This role is responsible for opening and closing work orders, pre-delivery activities, repair and reconditioning of equipment, daily shop operations, field service functions, and vehicle delivery.
Key Responsibilities:
* Handle phone calls, advise customers on technical problems, schedule customer service needs, plan jobs with work orders, specify job instructions, and identify customers and machines.
* Assist in appraising and quoting repair work, discussing service requirements with the service manager, including parts and labor.
* Assist in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
* Process warranty claims.
* Establish or adjust work procedures to meet schedules and deadlines.
* Open and close work orders to ensure timely completion and meet company goals.
Qualifications:
* Valid Driver's License
* Supervisor experience
Education, Skills, and Experience Requirements:
* High school diploma or equivalent, with one year of post-high school education in heavy equipment or two years of mechanical experience as a service technician.
* A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment, is preferred.
* Developed organizational and communication skills.
* Broad-based computer skills.
Skills:
* Ability to read, analyze, and interpret business periodicals, journals, technical procedures, or regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Effective presentation skills and ability to respond to questions from managers, clients, and the public.
Mathematical Skills:
* Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Apply basic algebra, statistics, and geometry concepts.
Reasoning Ability:
* Ability to solve practical problems and handle variables with limited standardization.
* Interpret instructions in written, oral, diagram, or schedule form.
Equal Opportunity Employer:
We are an EEO and Affirmative Action employer, committed to a discrimination-free environment.