Permanent Full Time PositionSalary from $81,501 + SuperannuationLocated at Monash Councils Aquatic Centres in Glen Waverley, Oakleigh & ClaytonApplications close 9 March 2026
The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.
Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to 'Participate Their Way' and providing services for all members of our community.
Are you passionate about aquatics, community sport and creating programs that genuinely make a difference?
Do you thrive on leading teams, driving participation and turning great ideas into well-run programs?
Active Monash is seeking an Aquatic Programs Coordinator to lead the marketing, promotion and delivery of our aquatic programs across our three facilities - Monash Aquatic & Recreation Centre (MARC), Clayton Aquatics and Health Club (CAHC) and Oakleigh Recreation Centre (ORC).
About The Position
This is a hands-on leadership role where you'll combine sales, community engagement and people leadership to grow participation and deliver high-quality aquatic experiences for our community.
Responsibilities
Reporting to the Area Manager Aquatics, you'll be responsible for the success of a diverse range of aquatic programs, including:
Enrolments and account management for our Learn to Swim ProgramAttendant Support InitiativeHoliday programs and activitiesBirthday parties, facility hire and special eventsCommunity engagement initiatives and promotions
You'll lead and support Aquatic Membership Consultants, Recreation Leaders, Attendant Support Workers and support staff, while also being actively involved in sales, reporting and continuous improvement.
Key Responsibilities
Lead the marketing, promotion and sales of aquatic programs across three sitesActively drive membership growth and sales conversionCoordinate facility bookings, invoicing and program administrationAnalyse and report on sales performance, participation and trendsRecruit, train, supervise and roster Aquatic Programs staffMaintain high standards of customer service and safetyBuild strong relationships with schools, community groups and community stakeholdersContribute to budgets, reports and business planning for the Aquatic Programs unit
About you
You're an organised, people-focused leader who is comfortable balancing strategy with day-to-day operations. You bring:
Proven experience in sales, marketing and/or aquatic or leisure environmentsDemonstrated ability to lead, coach and motivate teamsStrong customer service, communication and stakeholder engagement skillsExperience working towards targets in a competitive environmentSound administrative, reporting and data management skillsConfidence handling issues, complaints and operational challenges
Requirements
Essential
Relevant tertiary qualifications and/or significant experience in sales, marketing or the leisure industryWorking with Children Check (or willingness to obtain)Level 2 First Aid & CPR (or willingness to obtain)Satisfactory National Police CheckOther pre-employment checks may be required depending on the role requirements.
Desirable
AUSTSWIM Teacher of Water SafetyCurrent Lifeguard CertificateVictorian Driver's Licence
Benefits
As a City Of Monash Employee, Your Personal And Professional Development Is a Key Focus For Us. You Will Have Access To
Supportive and experienced leaders that care for your development and wellbeingVibrant health and well-being programsEmployee Assistance Program for you and your familyFlexible working arrangementsTraining and development opportunities
Apply for this amazing opportunity
Submit your application to Mandy Walker, Area Manager Aquatics, addressing the Key Selection Criteria, along with your resume.
Applications close Monday 9 March 2026 at 11.55pm.
If you would like to discuss this role further or have any enquiries, please contact Mandy Walker on 9265 4818 or at Mandy.Walker@monash.vic.gov.au
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.
As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email talent@monash.vic.gov.au
We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.