Job Title: Technical Support Specialist
About the Role:
* Provide expert advice and assistance to customers in resolving complex software and hardware issues.
* Research and resolve customer technical issues through thorough analysis and problem-solving skills.
* Liaise with the engineering team to resolve software and hardware bugs discovered during support investigations.
* Support the sales team by meeting with key customers in person and preparing them for customer engagements.
* Travel to customer locations to provide installation and configuration support for Advanced Navigation solutions.
* Collaborate with the Sales Team on qualifying, developing, and executing technical solutions that meet and exceed customer needs.
Requirements:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Knowledge of software and hardware technologies used in navigation and autonomous systems.
* Experience in customer support or a related field.
Benefits:
* A dynamic and supportive work environment.
* Access to cutting-edge technology and training.
We Offer:
* A collaborative and innovative work culture.
* Professional development opportunities.