Claims Officer Liability
We are seeking an experienced Claims Officer to join our team, responsible for managing personal injury and property liability claims from start to finish.
About the Role
This is a pivotal role in our team's success, requiring proactive management of the claims process, interpretation of policy coverage, and establishment of good client relationships. You will work closely with insureds, brokers, investigators, solicitors, and other stakeholders to ensure compliance with relevant statutory guidelines and standards.
Key Responsibilities
* Pro-actively manage the claims process, ensuring accurate completion and validation of claims.
* Manage SA and WA Liability Claims.
* Interpret policy coverage and determine if coverage applies to submitted claims, escalating issues as needed.
* Establish and maintain good client relationships with the insured, brokers, investigators, solicitors, and the general public.
* Ensure compliance with relevant statutory guidelines and standards.
About You
To succeed in this role, you will have:
* Legal qualifications advantageous but not necessary.
* A background in Public Liability/Personal Injury claims.
* Experience with attending Informal Settlement Conferences, Mediations, and Trials.
* Sound technical understanding and ability to manage diversified portfolio of bodily injury, property damage, and product liability claims.
* Understanding of underwriting procedures for a diversified liability portfolio and proven ability to interpret relevant policy wordings.
Benefits
We offer a range of benefits to support your work-life balance, including 'Hybrid Working', our 'Thriving at our Best' wellbeing program, 18 weeks' gender-equal flexible leave for new parents, income protection insurance, and reimbursed Death and Total Permanent Disability insurance premiums.
Recognition
We value our employees' experiences and are proud to have been recognized for several awards, including Top Employer, Best Workplace Diversity & Inclusion, and Platinum employer on the Australian Workplace Equality Index (AWEI).