Overview
Hunter New England Local Health District
REQ Requisition #
Consistency, Security, and a Role that Matters
Remuneration: $64,046.06 - $66,170.25 p.a + Superannuation + Salary packaging
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 2
Hours Per Week: 38hrs/week
Location: Cessnock Hospital
Requisition ID: REQ
Closing date: Sunday, 28th September 2025
Overview / Role
Are you looking for a role where you can enhance your administration skills while working in a supportive and collaborative team? This position offers consistent Monday-to-Friday hours, allowing you to plan your life while having a sense of job security and genuine satisfaction.
Your Day-to-Day
Your day will start by confirming appointments and welcoming patients with a friendly and approachable presence. You will work closely with our clinicians to schedule follow ups, update patient records, and maintain waitlists in line with clinic guidelines. You are the glue in keeping the clinic running smoothly, providing general administrative support and handling incoming phone calls. With warmth, understanding, and a proactive approach, you’ll problem-solve to meet patient needs, making their experience as seamless and positive as possible.
Responsibilities
- Confirm appointments, welcome patients, and provide a friendly, approachable presence.
- Schedule follow-ups, update patient records, and maintain waitlists in line with clinic guidelines.
- Provide general administrative support and handle incoming phone calls.
- Problem-solve to meet patient needs and maintain smooth clinic operations.
Qualifications & Skills
- Able to organise and prioritise tasks effectively.
- Strong communication skills, approaching every interaction with respect and care.
- Administration experience and confidence with computer systems is highly valued.
Why Join Us?
- Comprehensive training and ongoing support from the clinic coordinator and wider team.
- Expand your skills and open yourself to future opportunities within healthcare.
- Work-life balance with consistent, stable hours (8:00–16:30) plus no weekends.
- One extra day off per month.
- 4 weeks annual leave and paid parental leave.
- Increase take-home pay with Salary Packaging and Fitness Passport.
- Access to the Employee Assistance Program to promote wellbeing.
- Opportunity to work with a range of non-clinical and clinical professionals.
- Eligibility list created for future permanent/part-time and temporary vacancies.
- Full-time position; part-time or job-share arrangements may be considered.
- Australian citizenship, permanent resident status, or eligible NZ citizen status required for permanent employment; visa restrictions apply for temporary visa holders.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Information for Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria, visit:
Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit:
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015 prior to offer. All new employees must comply with the policy requirements.
Salary Packaging & Benefits
Salary packaging may increase take-home pay and can include a range of personal expenses. For more information, contact SalaryPackagingPLUS at or call.
Equal Opportunity & Accessibility
Hunter New England Health is an inclusive employer committed to a diverse and welcoming workplace. We encourage people with diverse lived experiences to apply. For confidential support to ensure an equitable application process, contact
Additional Notes
NSW Health acknowledges the Traditional Owners of the land and pays respect to Aboriginal communities of today.
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