CARE isn't just in our name - it's how we work, every day. At Sunshine Coast Haematology and Oncology Clinic (SCHOC), we are a well-established, patient-focused centre committed to delivering compassionate, high-quality care in a supportive and patient-centered environment. We are seeking a dedicated Administration Manager to lead and support our medical administration team in Buderim. This is a permanent part-time opportunity (0.8 FTE / 4 days per week, negotiable) and represents an exciting chance to step into a pivotal leadership role within a specialist clinical environment. Reporting to the Centre Manager, you will be responsible for the day-to-day running of our administration function, while leading and supporting a dedicated team of Medical Receptionists. You will play a key role in ensuring smooth patient flow, high-quality service delivery, and a positive team culture.
What's Involved
* Oversee daily administrative operations including reception, scheduling, and patient accounts
* Lead, support, and develop a team of Medical Receptionists, fostering a collaborative and high-performing environment
* Prepare and manage staff rosters to ensure adequate coverage across the week
* Support recruitment, onboarding, and ongoing training of administration staff
* Oversee billing processes (Medicare, DVA, private health) ensuring accuracy and efficiency
* Manage patient queries, escalations, and complaints with professionalism and care
* Monitor workflows and identify opportunities to improve efficiency and patient experience
* Partner with the Centre Manager on reporting, operations, and continuous improvements
* Ensure compliance with healthcare regulations and internal policies
Who You Are
* Healthcare administration professional with demonstrated leadership experience
* Empathetic, patient-focused, and supportive in every interaction
* A confident people manager who can build, support, and develop a high-performing team
* Highly organized, with the ability to manage competing priorities in a busy clinical setting
* Strong communicator, comfortable working with clinicians, staff, and external stakeholders
* Solutions-focused, with the ability to identify issues and implement practical improvements
* Familiarity with Medicare and private health processes is desirable
What You Bring
* Previous experience in an administration management or supervisory role within a medical or specialist practice
* Strong knowledge of medical billing, including Medicare and private health processes
* Experience with rostering, workflow coordination, and team management
* High attention to detail in data entry, reporting, and patient record management
* Experience with practice management systems (oncology or specialist systems advantageous)
* Exposure to clinical trials administration (highly regarded)
What We Offer
* 5 weeks annual leave (pro-rata)
* A collaborative and supportive work environment
* Access to professional development programs, supporting career growth, including monthly lunch & learn sessions
* Be part of a close-knit team focused on delivering high-quality care
* Opportunities for leadership in projects that enhance quality and efficiency
* 24/7 Access to Employee Assistance Program
All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk.
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