At Pets Domain, we're passionate about pets, people and providing exceptional service. We're committed to animal welfare, customer satisfaction, and delivering a consistent retail experience across all stores. We're also big believers in giving back to the communities we're a part of from adoption days to local fundraisers.
Key Responsibilities
* Lead day‑to‑day store operations, ensuring high standards in customer service, visual merchandising, and store presentation
* Drive store performance to meet and exceed sales targets and KPIs
* Manage, mentor, and develop a team to deliver consistently high results
* Monitor inventory, stock levels, and oversee ordering to ensure optimal availability
* Manage rostering, wages, and operational budgets in line with company guidelines
* Ensure compliance with company policies, safety standards, and regulatory requirements
* Build strong customer relationships and represent the Pets Domain brand within the local community
What We're Looking For
* Proven experience in retail store management (minimum 2 years preferred)
* Strong leadership and team development skills
* Commercial acumen, including understanding of budgets, stock control, and wage management
* Excellent customer service and communication skills
* Results‑driven with a proactive and solutions‑oriented mindset
* Forklift licence desirable (or willingness to obtain)
What We Offer
* Competitive salary package
* 50% staff discount across our product range
* Reward and recognition programmes
* Every second weekend off – supporting work‑life balance
* Opportunities for career progression and professional development
* Supportive and inclusive team culture
Our Values
* Welfare – We will always have the welfare of animals foremost in our minds in all we do
* Integrity – We will always conduct our interactions with honesty and integrity
* Respect – We will always respect each other, our communities, and our business partners
* Experience – We will always strive to provide the best experience we can to every one of our stakeholders
* Discovery – We will always seek to discover new opportunities to help us grow
Ready to apply?
If you're a confident leader with a passion for pets and retail, we'd love to hear from you. Apply now via SEEK and take the next step in your career with Pets Domain.
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