12-month fixed term (extension or permanency possible)
Location: Melbourne preferred; open to Sydney or Brisbane
Highly hybrid | Start date: January ****
Be part of our mission to become the world's most customer-centric healthcare company.
We're seeking an experienced Senior Data Analyst to join a critical in-flight remediation program, helping ensure Bupa delivers fair, fast, and transparent outcomes for impacted customers.
In this role, you will partner closely with the Remediation team and operational stakeholders to support the discovery, analysis, and delivery activities required across remediation and rectification programs.
You'll play a key role in understanding the scale and scope of impacted customer cohorts and identifying the system or conduct issues that underpin each remediation event—critical inputs to the delivery of accurate and effective solutions.
The Opportunity
As a Senior Data Analyst, you will support data-driven remediation activities within the Health Insurance business.
Your work will ensure Bupa "puts things right" efficiently, fairly, and consistently.
Working in an agile environment across multiple projects, you will be responsible for the extraction, curation, and analysis of data to define customer impact and ensure remediation rules and methodologies are applied accurately.
You'll also perform scenario testing, build validation frameworks, and document all logic, rules, and code to a high, standardised quality.
This is a highly collaborative role, partnering with project teams, business SMEs, data specialists, and technical stakeholders to enable high-quality and defensible remediation outcomes.
What You'll Bring
Experience delivering customer remediation in a data analyst capacity.
Strong SQL expertise with the ability to translate complex business rules into clear and accurate data rules.
Hands-on experience with large datasets and tools such as SQL, SAS, Power BI, etc.
Proven ability to extract, integrate, and validate data from multiple sources to create a synthesised, accurate view of impact.
Strong analytical skills, attention to detail, and confidence working in complex, fast-paced environments.
How You Will Add Value
Work within a project team, partnering with business and technical SMEs to build a deep understanding of remediation programs, including products, systems, and underlying data environments.
Translate business rules into precise data logic and author robust SQL code to extract and analyse data from source systems.
Design and build data management processes and tools that support remediation scope tracking, reporting, and performance monitoring.
Support remediation project managers through high-quality data analysis and insight.
Curate and validate data extractions with SMEs to ensure accuracy and alignment with remediation methodology.
Integrate and reconcile data outputs from multiple systems into a single, coherent dataset for calculation and reporting.
Conduct scenario testing and quality assurance to ensure defensible, fair, and repeatable remediation outcomes.
Support Every Step of the Way
At Bupa, we care about your wellbeing in and outside of work.
Our global wellbeing program supports your mental, physical, financial, social, and environmental health—helping you thrive.
Our employee benefits include:
Fully subsidised Bupa health insurance
Discounts on travel, home, dental, and optical services
Exclusive savings with Apple, Endota Spa, New Balance, and more
One additional day of annual leave each year for your wellbeing
A paid volunteer day annually to give back to your community
We Value You for You
Bupa embraces diversity and inclusion.
We encourage applicants from all backgrounds and experiences, including First Nations peoples, veterans, people with disabilities, and LGBTQIA+ communities.
If you require any adjustments during the recruitment process or would like to discuss role flexibility, we're here to support you.
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