Operations Coordinator
The Operations Coordinator will be responsible for overseeing all aspects of Back of House, including coordination of Merchandising, Customer Service, and Client Services roles.
This involves ensuring all repair and service orders are managed and completed in a timely manner, meeting our service quality standards using approved processes and procedures. The role also entails responding to customer inquiries via telephone, email, or in person, ensuring high standards of resolution following our established processes and procedures.
* Ensure all repair and service orders are managed and completed in a timely manner, meeting our service quality standards using approved processes and procedures.
* Respond to customer inquiries via telephone, email, or in person, ensuring high standards of resolution following our established processes and procedures.
Key Responsibilities include:
* Apply consultative one-to-one selling and product knowledge to develop and build ongoing customer relationships and confidence.
* Provide exceptional customer follow-up support to develop client relationships.
The successful candidate will have:
* Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry.
* Problem-solving ability.
* Excellent communication skills - verbal and written.
* Solid attention to detail and problem-solving capabilities.
* Strong interpersonal skills.
* Proven multi-tasking experience with an ability to meet deadlines.
* Advanced skills in MS Word, Excel, and other software applications.
* Flexible working availability, including evenings, weekends, and public holidays.
Working at [Company Name] means being part of a team that values collective ambitions and encourages talents to push boundaries and champion a curious, audacious state of mind. We commit to excellence by nurturing every individual with a growth mindset and development opportunities, empowering them to reach their full potential.