Overview
Australian Sunset Safaris, a family-founded eco-tour operator in South East Queensland, is seeking a
Reservations Agent
to join our team. This is a casual position with office hours, some after-hours phone support, and weekend work. The role involves being the first point of contact for guests, managing inquiries, processing bookings, and ensuring a seamless experience from start to finish.
Responsibilities
Manage all incoming inquiries and reservations via phone, email, and our reservation system.
Process bookings, cancellations, and modifications, ensuring information is accurate and communicated to relevant teams and guests.
Become an expert on tour packages, including availability, rates, and features, to provide informed recommendations to customers and travel agents.
Assist with administrative tasks, including preparing tour departure lists for guides, managing availability on Online Travel Agencies, and handling supplier correspondence.
Contribute to marketing efforts by updating social media platforms and assisting the marketing department with various activities.
Maintain a high level of professionalism and a positive attitude, promoting goodwill with customers and colleagues.
Who We're Looking For
We are seeking someone who is methodical, accurate, and detail-oriented, with excellent oral and written communication skills. This role requires a team player who can work in a energetic environment. If you're ready to showcase Queensland's natural wonders and create lifelong memories for our guests, apply at
Qualifications & Requirements
Strong attention to detail and accurate data handling.
Excellent communication skills (oral and written).
Ability to work in a team and in a casual employment setting.
Willingness to work office hours, some after-hours, and weekends.
Location: Brisbane, Queensland, Australia
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📌 Reservations Agent
🏢 Australian Sunset Safaris
📍 Brisbane