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The roster: Full-Time (38 hours per week), Tuesday-Saturday
The location: RATIONALE David Jones Elizabeth Street Flagship
You will deliver luxury end-to-end client retail experiences.
You will drive the people leadership and development of your store team.
You will lead a positive, high-performing team culture.
You will lead sales initiatives to drive commercial success and meet store KPIs.
You will deliver sales reporting to your retail leadership team.
You will manage the rostering and smart booking scheduling of your store and its services.
You will oversee and manage store operations and administration tasks.
You will be empowered with an education onboarding program and ongoing training.
You will provide informative skin analysis and tailored skincare product plans to your clients.
LUMINOUS BENEFITS
At RATIONALE, our employees are at the heart of every decision we make, and we love to reward and recognise each employee’s contributions.
Competitive hourly rate
Generous rewards + recognition structure
Complimentary monthly skin treatments
Paid parental leave scheme
Inspiring conferences, events, and fun team activities
ABOUT YOU
A qualification in beauty, skin, or dermal therapy (desired).
Experience delivering excellent client service in a retail, luxury, spa or clinic environment, in a similar role.
Experience in leading high-performing teams and supporting individual performance and development goals.
Experience in leading and driving sales results and commercial success.
Experience in implementing operational excellence and administrative processes.
Passion for skincare, building client rapport and delivering on client skin goals.
Excellent interpersonal skills, proactive time management, and organisational skills.
Openness to ongoing education and team collaboration within a positive team culture.
ABOUT US
At RATIONALE, we bring science to luxury skincare. From our 14,000 sqm Global Headquarters in Kyneton, Victoria, we pioneer Skin Identical formulations and transformative treatments—trusted by dermatologists, surgeons, and beauty editors alike.
Guided by our values of guardianship, integrity, teamwork, agility, positivity, initiative, and accountability—we are dedicated to advancing skin health, redefining client care through our Six Pillars of Skin Health.
To explore the luminous world of RATIONALE, visit our Careers Hub here –
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Your application will include the following questions:
* How many years' experience do you have as a store manager?
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* How many years of people management experience do you have?
* What's your expected annual base salary?
* Do you have experience working towards targets and KPIs?
* How many years' experience do you have as a beauty therapist?
* How many years' experience do you have as a retail and sales assistant?
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