The Role
We have an opportunity for a Cloud & Infrastructure Engineer to join our Managed Services Practice at Quorum, based in Sydney, Brisbane, or Melbourne.
As a Cloud & Infrastructure Engineer – Managed Services, you will focus on platform engineering across our managed customer environments. You'll be responsible for supporting and improving Microsoft cloud and infrastructure platforms, including proactive maintenance, audits, complex changes, and environment enhancements aligned to best practice.
The role involves close collaboration with Technical Consultants, Customer Success Managers, and the Service Desk to provide escalation support, maintain customer environments, and deliver high-quality outcomes. You will also contribute to mentoring and knowledge sharing within the Managed Services team, helping uplift capability and consistency across the practice.
Qualifications
* Minimum 5 years' experience implementing and supporting ICT systems, hardware, and software within a Managed Services environment. Proven ability to manage multiple customer environments, deliver platform changes, and provide high-level escalation support for incidents.
* Microsoft Azure – Backup and DR (Azure Backup, Azure Site Recovery Services), Compute (Virtual Servers, Azure Virtual Desktop), DevOps (Concepts, Bicep, Code Management), Networking (Azure Firewall, vNETs, Azure WAF), Management and Governance (Architecture, Cost Management, Resource Groups, Azure Update Management), Security (Defender for Cloud) and Storage (Disk Management, Azure NetApp, Storage Accounts).
* On‐premises infrastructure – Active Directory, Hybrid Exchange, SCCM, Hyper‐V, VMware, physical infrastructure. Experience with Citrix, Ivanti Application Control, Ivanti 3rd Party Patching and Cloudflare DNS is highly regarded.
* Operating Systems and Security – Proficient with Windows 10/11 and Windows Server (2016 through to 2025). Hands‐on capability across the Microsoft Defender suite, including Defender for Endpoint, Defender for Office 365, Defender for Cloud, Defender for Identity, Defender for Cloud Apps and Defender for External Attack Surface Management (EASM).
* Backup Platforms – Practical knowledge of Azure Backup, Veeam, Commvault, AvePoint and SkyKick.
* Customer Support and Escalation – Experience acting as a 2nd and 3rd level escalation point, supporting Service Desk teams and managing complex incidents with professionalism, whilst maintaining SLA performance and customer satisfaction.
* Emotional Intelligence and Collaboration – Outstanding interpersonal skills with the ability to build trust, show empathy, and work effectively with colleagues and customers. Passion for mentoring junior engineers.
* Time Management and Prioritisation – Ability to balance multiple tasks across different customer environments, manage competing priorities, and maintain momentum while meeting agreed deadlines.
* Attention to Detail and Process – Process‐driven mindset with the ability to follow agreed procedures, maintain accurate documentation, and ensure customer environments remain aligned to best practice.
* Professionalism and Integrity – Calm under pressure, consistent action, upholding high standards expected by customers.
Benefits
We embrace a hybrid working lifestyle with a flexible model that supports work/life balance. Home internet and mobile costs are covered. We offer a Work From Anywhere policy, support temporary overseas or interstate work, and provide a range of professional development opportunities including paid training, certifications, and wellness programmes. Additional benefits include paid parental leave for primary and secondary caregivers, professional EAP counselling, income and life insurance for personal accidents at work, and a comprehensive wellness programme with partial reimbursement of health‐related subscriptions.
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