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The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and enhance their experience with Canonical's offerings. They understand customer objectives to address pain points, align expectations, and help deliver collaboration roadmaps.
We are expanding our Customer Success team to provide thoughtful, precise interactions across our product portfolio, including Ubuntu, open source infrastructure, and applications.
This role is a starting point in the CSM organization. While primarily focusing on the Tech segment, including store customers, you will also manage a portfolio. Ubuntu attracts thousands of new users monthly, and our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization. You will collaborate with other teams and participate in campaigns to connect with diverse users and identify future champions.
Location: This role is remote worldwide.
What your day will look like Supporting customers by resolving ticket requests. Enriching documentation on problem-solving, Q&A, onboarding materials. Driving campaigns targeting multiple customers through digital touchpoints. Identifying high potential and high risk customers from new onboardings. Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Collaborating with Sales and Support to develop engagement plans aligned with customer objectives. Engaging with your customer portfolio to identify risks. Collecting customer feedback for review by the product team. What we are looking for in you Customer-facing experience. Empathy and a natural drive to help others. Passion for technology, especially Ubuntu. Excellent presentation skills. Strong organizational skills to structure and update documentation. Ability to work collaboratively across departments. Additional skills that you might also bring Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to English. What we offer you We offer competitive compensation based on location, experience, and performance, including annual reviews and bonuses. Benefits include:
Remote work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review. Recognition rewards, holiday leave, maternity and paternity leave. Employee Assistance Programme. Travel opportunities to meet colleagues. Travel upgrades for company events. About Canonical Canonical is a leader in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We are a remote-first company since 2004, committed to excellence and innovation.
We are an equal opportunity employer, valuing diversity and inclusion in our workplace.
Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Software Development
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