Description
CLIENT CARE COORDINATOR
VETCALL Q'SUPERSTORE I PART TIME
Vetcall Q'Superstore is a small animal clinic serving our local community of pet lovers. Our friendly team are looking for an experienced vet nurse/receptionist, a real go getter with a bright smile to run our front of house services and provide exceptional customer care.
Qualifications
* Demonstrated experience working in a direct client facing position in a veterinary or medical environment
* Ability to coordinate animal medical cases and priorities with the veterinary team
* Experience managing appointment books and scheduling software
* Ability to engage and educate clients on our services and wellness programs
* Good account acumen managing estimates, invoicing and payment options
* Maintain standards of care through records, reminders and recalls
* Excellent verbal and written communication with both clients and team members
* Managing information and records in accordance with our privacy standards
* Strong computer skills with ability to learn and teach new systems
* Vibrant, compassionate and warm nature to put our clients and pets at ease
* Coordinate our social media, campaigns and google requirements
* Maintain work health and safety compliance with visitors, suppliers and trades
* Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.
This is a part-time position, working up to four days with start/finish times negotiable.
We offer a wonderful workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short-listed applicants will be contacted.
Apply now with your updated resume!! We welcome your application.
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