Job Overview
The Store Support Lead plays a pivotal role in driving store performance, supporting the Store Manager with key administrative functions and collaborating closely with the management team to set strategic direction.
Key Responsibilities
* Ensure exceptional customer service is delivered through regular contact between customer service assistants and customers.
* Lead Front End Operations, fostering a culture of excellence in customer service values, maintaining store cleanliness, and driving sales growth.
* Supervise team members, assist with opening and closing procedures, and drive employee development and training.
* Partner with the Store Manager and corporate office to address store issues, drive sales, and optimize expenses.
* Manage cash handling procedures, adhere to Standard Operating Procedures (SOPs), and maintain accurate records.
Requirements
* Proven work experience in a similar role.
* Excellent communication skills, ability to multitask, and strong numeracy skills.
* Capacity to lead, motivate, and manage teams effectively, ensuring seamless day-to-day operations.
Qualifications And Work Skills
* Strong presentation and interpersonal skills, excellent organizational abilities, and a passion for delivering outstanding customer experiences.
* Demonstrated understanding of retail best practices, enthusiasm for working within a collaborative environment, and a commitment to ongoing learning and professional growth.