**BlueCare | Customer Service Agent | Community Sales*** Rewarding contact centre opportunities, making a difference in your local community.* Casual positions: $33.22p/h + Causal loading + Access to discounts, entertainment, insurance, hospital admission* Caboolture location. Monday to Friday 8am to 5pm operating hours**Make a meaningful difference with BlueCare**We're looking for service driven and passionate Customer Service Agents to join our Customer Service Centre on a casual basis. Are you someone who want to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. An integral part of our big-hearted BlueCare team, as a **Customer Service Agent** you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let's make a meaningful difference, together.**Your part in the Blue Care team**The role of Customer Service Agent is part of the community referral specialist team within our contact centre, you'll be accountable for managing the incoming referrals and enquiries for new and existing customers seeking to receive our Community Services. A high-volume role, you will be processing incoming referrals from government sites including My Aged Care portal, industry partners, hospitals and GP's.Liaising with our community services team across Queensland, you'll work with clients or their representatives to review their request for services, discuss options, update information and schedule visitations. * Significant experience in a customer service centre environment.* Well developed communication skills in order to offer support and elicit customer needs.* Demonstrated problem solving skills.* Ability to multi task in a fast-paced environment.* Proven ability to positively contribute to and work as part of a dynamic team whilst able to operate independently to achieve key performance indicators.* Sound knowledge and use of computer software packages.**Employee Benefits:*** Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum* A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events* Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference**BlueCare is proudly part of the UnitingCare Family, we'd love you to be too**Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of *BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital,* you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.**Child safe, Child friendly**UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:* Provide welcoming, safe & nurturing services for children* Implement measures to prevent child abuse and neglect within our services* Appropriately and immediately address child abuse and neglect if it does occur***Diversity & Inclusion****Our approach is simple**–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.**Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.**For additional support and to meet our RAP Team, email* *reconciliation@ucareqld.com.au****Safe workplace****We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.*We're on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you're looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it's time you joined our UnitingCare familiy.We invite you to to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together. **Job Alerts for future opportunities** Set up Job Alerts to view future opportunities. New users can click from the Sign-in screen.#J-18808-Ljbffr