VRG GRL creates looks you won't see on every second person... because you're not every second person. Born from the minds of two sisters with distinct styles, our pieces balance bold expression with intentional design. Defined by thoughtful silhouettes designed to fit with ease, hand‐painted prints and fabrics, and confident use of colour. Everything we make is exclusive to us, dreamed up in‐house and obsessively refined by our design team. Trend chasing sounds tiring. We prefer to create.
THE ROLE
Our Warringah Mall store is looking for an exceptional Assistant Store Manager to join the VRG GRL team. As the Retail Store Assistant Manager you will help our Store Manager to oversee the daily operations of our store. The ideal candidate will be a motivated leader with a passion for customer service, sales excellence, and team development. You will play a key role in creating a positive shopping experience and ensuring our store and the service provided reflects our brand image as well as helping the Store Manager to drive profitability and achieve sales targets. The roster for this role will be full time working Sunday to Thursday, with Friday and Saturday RDOs.
KEY RESPONSIBILITIES
Customer Service and Sales
* Greet customers warmly and provide personalised assistance to meet their needs, ensuring a memorable shopping experience.
* Ensure excellent customer service standards are maintained at all times.
* Stay up-to-date with VRG GRL collections, in-store and online promotions to provide informed style advice and accurate information to customers.
* Answer all phone calls and customer inquiries making sure issues are resolved promptly and excellent customer service standards are maintained
* Help to drive sales through effective floor management, actively engaging with customers, promoting products, and closing sales efficiently.
* Efficiently process transactions, handle cash and card payments, and maintain accurate sales records following all processes and procedures.
* Process Refunds / Store Credits / Exchanges accurately following brand policies and terms of sale
* Assist the Store Manager in monitoring sales performance and ensuring excellent customer service standards are maintained at all times.
* Ensuring excellent customer service standards are maintained at all times.
Visual Merchandising and Store Presentation
* Assist in maintaining the visual presentation of the store, including organising merchandise, restocking items, and ensuring displays are attractive and on‐brand.
* Ensure the store is clean, organised, and safe for customers and staff at all times.
* Ensure the store layout and product displays are visually appealing and meet brand standards.
* Regularly review merchandising guidelines and update displays to optimise sales alongside the Store Manager
Operational Excellence
* Assist in Overseeing day-to-day store operations, including opening and closing procedures, stock movements, stockroom and store organisation and pricing.
* Manage inventory levels and ensure accurate stock management.
* Assist in setting up and executing store promotions and displays to drive sales and enhance the shopping experience.
* Alongside the Store Manager Assist in monitoring store expenses and budgets.
* Identify opportunities for cost savings and revenue growth.
Team Collaboration and leadership
* Work closely with team members to achieve store goals, participate in team meetings, and contribute to a positive work environment.
* Help to train and supervise a team of retail staff and provide feedback where applicable
* Foster a positive work environment that encourages teamwork, collaboration, and high morale.
Safety and Security
* Maintain a safe and secure environment for customers and employees.
* Assist in ensuring safety protocols are followed and ensure compliance with health and safety regulations.
ABOUT YOU
* Previous fashion retail experience in an assistant management role or similar with a keen eye for style
* Strong communication, problem solving and interpersonal skills.
* Excellent customer service skills with a friendly and approachable demeanour.
* Ability to work in a fast‐paced environment and handle multiple tasks simultaneously.
* Basic maths skills for cash handling and inventory management.
* Availability to work flexible hours, including weekends and holidays.
ABOUT US
* A growing global fashion retailer started in Brisbane, Australia.
* A female founded business, with over 80% female leadership.
* We have donated a portion of our profits to charity annually, since inception.
* Ethical manufacturing and considered fabric choices are at the heart of our production.
* A passionate and experienced team with a focus on innovation, creativity and quality.
* Generous Product discounts, Paid Parental Leave, a Volunteer Program and we value individual development and success, and provide our team with opportunities to grow with us.
VRG GRL is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment that embraces diversity and empowers everyone to contribute their unique perspectives and experiences. We believe that a diverse team fuels innovation, creativity, and growth, and we welcome applicants. Together, we can drive a culture where everyone has the opportunity to thrive and make a meaningful impact.
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