This is a Customer Support Officer - Port Macquarie role with Hearing Australia based in Port Macquarie, NSW, AU Hearing Australia Role Seniority - junior More about the Customer Support Officer - Port Macquarie role at Hearing Australia Job description: Help provide the latest best practice services for anyone who needs it Gain skills with Australia’s largest provider of government-funded hearing care Permanent, full-time position Working at Port Macquarie location (this is an onsite position) Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of. It matters more at Hearing Australia Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it. Your opportunity As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it: You’ll manage outbound service calls and dealing with inbound enquiries You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds You’ll work daily with a computerised client data base and electronic appointment booking system You’ll also be responsible for a wide variety of administration tasks including data entry and records management What you’ll bring We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring: Excellent communication skills with the ability and interest to develop great relationships with our client and the general public Passion for providing exceptional customer service in every interaction Previous experience in sales, customer service or in a Call Centre – ideal but not essential Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities. Confidence in using computers & learning new programs/applications What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about: How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive. What does that mean for you? As a Customer Support Officer, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Client Service Specialist about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.” You’ll also enjoy a range of benefits, including: Additional 2 rostered days off each month, for our full-time team members Attractive salary package includes a generous 15.4% superannuation Paid parental leave Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers) Let’s create the gold standard of hearing care We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hearing Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing service calls Liaising with clients ️ Performing administrative tasks Key Strengths ️ Excellent communication skills Customer service experience Computer proficiency Sales experience Office administration skills Initiative Why Hearing Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Hearing Australia not with Hatch.