Overview
Thales Brisbane City, Queensland, Australia
Join to apply for the Enrolments & Admissions Advisor role at Thales.
This phone based role offers partial remote flexibility. You'll play a key part in delivering exceptional service, converting interest into enrolments, and supporting students before and after training begins.
Key Responsibilities
- Handle inbound/outbound enquiries and provide accurate enrolment advice.
- Achieve KPIs for response times, conversions, and service quality.
- Match delegates with suitable courses based on goals and eligibility.
- Process enrolments accurately and ensure compliance.
- Manage leads and data using Salesforce and Axcelerate.
- Support B2B solutions and collaborate to drive growth.
About You / Qualifications
- Experience in a call centre or lead management role, ideally in education or an RTO setting; exceptional communication and relationship-building skills
- Strong multitasking ability in a fast-paced, team-oriented environment
- Resilience under pressure and ability to work independently
- Excellent organisational, problem-solving, and time management skills
- Proficiency in Microsoft Office; Salesforce and Axcelerate experience a plus
- Must be an Australian Citizen
Security and Compliance
AUSTRALIAN DEFENCE ROLES & SECURITY
A Defence security clearance is required for this role; applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information is available from the Australian Government Security Vetting Agency website. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.
It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.
We’re proud to be endorsed by WORK180 as an Employer for All Women, and we’ll continue to foster industry partnerships, employee resource groups and development opportunities to make Thales a genuinely equitable employer, for everyone. Read more about our WORK180 endorsement.
Seniority level
Not Applicable
Employment type
Full time
Job function
Education and Training
Industries
Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
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📌 Enrolments & Admissions Advisor
🏢 Thales
📍 Australia