Overview
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we\'re more than just tech—we\'re a community that goes beyond expectations.
We\'ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.
We\'re expanding and are looking for a Desktop Support Officer to join our team in Orange, NSW to deliver high quality, onsite technical support to our customers.
The role is full-time and requires onsite presence at our customer site.
Your role is to provide friendly and knowledgeable support to customers with a positive, can-do attitude.
You will interact with a range of technology including mac and pcs, tablet devices, server systems, network infrastructure and voice platforms, although the bulk of the server and network elements will be managed by our specialist teams.
Responsibilities
Ensuring the smooth day-to-day operations of the customer\'s operations
Be personable with end-users and develop a friendly rapport with customers
Collaborate with colleagues to identify processes that require improvement or can be handled more efficiently
Seek customer feedback on performance and actively work to continuously improve results
Identify problems or requests without existing processes and develop and implement solutions with peers
Ensure documentation and procedures are up to date
Own day-to-day technology issues and coordinate with external third-party organisations
Collaborate with peers in other teams to ensure a successful customer outcome
Qualifications
A passion for providing exceptional customer service and helping people resolve technical issues with computers and other devices
A keen interest in technology and a strong desire to ensure technology functions optimally; willingness to learn new solutions and concepts
Effective communication skills for troubleshooting and explaining issues and preventative measures
Proven leadership experience and the ability to effectively manage and motivate a team
A positive attitude and can-do mindset with a track record of helping others resolve technical issues
Excellent verbal and written communication skills to engage with a wide range of stakeholders
Flexibility in handling unusual situations and adjusting work schedules as needed
Perks
Extensive training and development opportunities as part of career planning
Discounts and benefits to maximise value
Choice of IT equipment to support success and access to cost-price tech for personal needs
Team events to celebrate achievements and foster an engaging culture
CT celebrates diversity and invites every voice.
Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note:
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Desktop Support Officer - Education
🏢 Centorrino Technologies
📍 Bathurst