Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Introduction
We are seeking a Field Service Supervisor – Mackay to join our Services team. You will be responsible for execution and supervision of the Field Service team at customer sites, focusing on safety, customer service, and customer satisfaction.
In this position, you will report to the Field Service Manager – East. This role will be based in Mackay and would suit a local resident.
What You’ll Do
* Responsible for supervision of hands-on, mechanical service work at customer sites
* Supervise the installation and commissioning of systems, machinery, and associated spare parts and wear material components
* Provide technical field service site support
* Promote products and services to customers
* Promote the sales of OEM spare parts and wear material components
* Support field service technicians and carry out hands-on mechanical service work within the customer site or repair facilities if required
* Support Technical Support Teams on complex issues
* Ensure team delivers site reports, time sheets, and travel expense reports after each job in a timely manner
* Support quotation work by providing scope of work, initial planning, and pricing information
* Support warranty process and Root Cause Analysis (RCA) where applicable
* Assist the Field Service Coordinator with allocation of work to team members
* Promote a proactive safety culture and ensure team follows Metso & customer HSE requirements
* Ensure team carries out work in accordance with Metso processes, instructions, and training, with a specific focus on our brand requirements, certification principles, field service process, and proper utilization of the FSM tool and digital inspection application
Who You Are
* Minimum 5 years experience in industrial equipment, technical support, and service
* Relevant Trade certificate
* At least 2 years of supervisory experience
* Experience in troubleshooting technical-field-related problems
* Ability to effectively lead and supervise customer/user personnel under various working conditions and hours
* Ability to interact on a technical level with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups
* Ability to maintain a steady attitude under pressure
* Ability to read hydraulic schematics
* Ability to solve problems and situations
* Must pass medical and drug tests and be physically fit
* Ability to travel within short notice
* Ability to work away from home for extended periods, including weekends as required
What's In It For You
* A work environment prioritizing safety—your physical and mental health
* Competitive salary with annual incentive program
* Additional annual leave for permanent and maximum term employees
* Flexibility in work lifestyle—balance of remote and office work
* Gender-neutral paid parental leave of 18 weeks
* Paid Volunteer Leave to give back to the community
* Social events and family-focused activities
* Comprehensive medical benefits including discounted private health insurance
* Salary Continuance insurance
* Career development and education support
Get in touch
Interested in rising above the possible? Click ‘Apply now’ to submit your application.
Hiring Manager: Rachael McGregor
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, veteran status, or disability.
Metso is a leader in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve energy and water efficiency, increase productivity, and reduce environmental risks. Headquartered in Espoo, Finland, with nearly 17,000 employees in around 50 countries, and EUR 4.9 billion in sales in 2024. Listed on Nasdaq Helsinki.
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